Shipping Policy

Orders from first8snookercentre.com are normally prepared within 1 to 3 business days, excluding weekends and public holidays. Parcels may contain long cue cases, cue-sports accessories, boxed tools, or smaller items that require suitable packing and handling.

Courier Delivery

Standard courier delivery is used unless another method is stated at checkout. Standard courier shipment is free, and estimated delivery is usually 3 to 5 business days after dispatch.

Product-Specific Delivery Checks

Customers should inspect the parcel soon after delivery, especially for cue-case dents, cracked accessories, damaged corners, loose fittings, incorrect size/selection, missing items, or visible moisture damage. Keep the packaging and shipping label if a courier or product-condition claim is needed.

Delivery Estimates

Delivery dates are estimates. Courier workload, public holidays, weather, service disruption, address issues, large-item handling, and other events outside our control may cause delays.

Address Responsibility

Customers must provide complete and accurate delivery details. FIRST 8 SNOOKER CENTRE SDN. BHD. is not responsible for failed delivery caused by incorrect or incomplete information supplied at checkout.

Lost Or Damaged Parcel

If a parcel is missing, delayed, or arrives damaged, contact first8snookercentre@outlook.com with the order number and clear supporting evidence so the courier matter can be checked.

Business Details

Website: first8snookercentre.com. Company registration: 202601023534 (1685631-H). Business address: 14, 14A, 16, 16A, JALAN PULAI MUTIARA 16/2, TAMAN PULAI MUTIARA, 81100 JOHOR BAHRU, JOHOR.