Privacy Policy

This Privacy Policy explains how first8snookercentre.com, operated by FIRST 8 SNOOKER CENTRE SDN. BHD. 202601023534 (1685631-H), handles customer information for orders, enquiries, delivery, after-sales checks, and website operation.

Information We Collect

We may collect customer name, email address, billing and shipping address, phone number where provided, order details, payment confirmation status, courier details, IP address, browser data, cookies, and messages about snooker products, cue sizes, cue-case fit, product dimensions, weight, finish, colour, or accessory compatibility.

How We Use Information

Customer information is used to confirm orders, prepare and deliver parcels, respond to snooker product enquiries, review return/refund/exchange requests, check delivery or product-condition evidence, prevent misuse, maintain records, and improve the website shopping experience.

Sharing With Service Providers

We do not sell personal information. Necessary details may be shared with couriers, payment processors, hosting or technical providers, analytics tools, professional advisers, or authorities where required by law.

Cookies And Security

Cookies may support cart functions, logins, preferences, analytics, and website performance. Reasonable safeguards are used to protect customer data, although no internet transmission or storage method can be guaranteed completely secure.

Retention And Customer Rights

Records are kept only as needed for order handling, legal, tax, dispute, and security purposes. Customers may contact us to ask about access, correction, or privacy matters.

Contact

For privacy questions, contact first8snookercentre@outlook.com. Business address: 14, 14A, 16, 16A, JALAN PULAI MUTIARA 16/2, TAMAN PULAI MUTIARA, 81100 JOHOR BAHRU, JOHOR.